How do I contact the SunnyLIFE Shop?

Customer service assistance is available Monday to Friday, 9:00am to 5:00pm.  Please email :

shop@sunnylife.com.au

What currency are products displayed in?

All prices are in Australian dollars and include Goods and Services Tax (GST) at 10%. 

We reserve the right to amend any quoted prices prior to your order being accepted by us.  In such a situation you will be notified accordingly and you will be entitled to withdraw your order.

What  forms of payment does the SunnyLIFE shop accept?

We accept MasterCard and Visa.  We do not accept Cheques, Money orders or any other forms of payment.

What locations do you ship to?

We can dispatch your order to anywhere within Australia.  Sorry we do not ship to locations outside of Australia.

How do I know that my order has been received?

You will receive an automated confirmation via email within minutes of placing your online order.

What should I do if my order is incomplete on arrival?

Please email us at shop@sunnylife.com.au for help and assistance.  Please ensure that you quote your invoice number at this time.

How long will it take for me to receive my order?

Once your order has been dispatched please allow 7 - 10 days for the delivery to arrive with you.

Delivery deadlines are indicated as accurately as possible.  Shine Group is not responsible for delivery delays following dispatch of your order.  No damages or compensation will be payable in the event of delivery deadlines being exceeded. 

Can I track my order once dispatched?

Tracking of your order is not possible after dispatch unless you select the "Receipted Delivery" option at time of ordering.  Shine Group highly recommends that this option be taken up by the customer. 

Our preferred carrier is Australia Post.  Delivery of your order will occur during the working day.  Please supply a work address if it is likely that no one will be available to sign for your order at your home address.

Please make sure that the address given is correct.  If an incorrect address is entered Shine Group accepts no responsibility for your order if it becomes lost.  If a parcel is incorrectly addressed and is returned to Shine Group you will be notified and charged a second postage fee for the re-delivery. 

Is purchasing online safe?

The SunnyLIFE shop offers you a safe and secure shopping experience.  You will notice a padlock icon on the base of your browser when you enter our website.  This indicates that all information entered in the session is secure.

Once you have entered your credit card details your payment will be processed online.  Unlike giving credit card details over the phone, our online system automatically encrypts all your details using the SSL encryption standard.

How do I cancel an order?

You are able to cancel your order within 24 hours of placing the order.  Should you wish to cancel your order please email shop@sunnylife.com.au to advise this.  Refunds will be processed back onto your credit card.  One of our customer service team will contact you to arrange this refund.