SHIPPING & HANDLING

The Impact of COVID-19 on SUNNYLiFE
During this uncertainty, the safety and well-being of our customers and team is our priority.

Every day, we're adapting our response to COVID-19 as our information changes. Please know our team is monitoring the latest advice from the World Health Organisation (WHO) and our Government and are reviewing our approach regularly as the situation around the world evolves.

We are working hard to bring you the service you love and expect from SUNNYLiFE, so that if you wish you can continue shopping, without worry, via our websites.

Due to the current situation within NSW, we unfortunately expect delays but we are working as quickly as we can to get your orders to you. Our Fulfilment Centre is picking and packing orders promptly and sharing your order tracking information with you which is amazing however the impact is felt with Australia Post as they work through the surge in parcels during the continued lockdowns. You can review their updates here.

If you have any questions feel free to contact us via this form or give the team a call on (02) 8755 1500 - Monday through Friday from 9am to 5pm.

Our team will keep this page updated as information is made available to us and our situation evolves.
Stay safe, from the team at SUNNYLiFE.

We offer shipping at the following rates within Australia via our delivery partner Australia Post:

Free Standard Delivery - All orders over $149
Standard Delivery (QLD, NSW, VIC) - flat rate $15 AUD
Standard Delivery (SA, WA, NT, TAS) - flat rate $15 AUD
Express Delivery (QLD, NSW, VIC) - flat rate $19 AUD
Express Delivery (SA, WA, NT, TAS) - flat rate $21 AUD
Large Item - flat rate of $10 AUD
 

Standard Delivery Time Frames

NSW   1-3 Business Days
VIC, ACT & QLD Metro   2-4 Business Days
QLD Regional   3-8 Business Days
SA (excluding remote areas)   3-7 Business Days
WA (excluding remote areas)   3-7 Business Days
TAS (excluding rural areas)   3-7 Business Days
NT (excluding rural areas)   3-10 Business Days

*Please allow 1 business day from purchasing your items, for your entire order to be dispatched and the shipping details confirmed by email.

Australia Post will be delivering your order

This means that they have the authority to 'leave in a safe place' without a signature at your address. If they are unable to deliver or leave they will take it to your local post office or LPO for collection. Australia Post should leave a calling card giving you the heads up but in case they forget (because hey, delivery drivers are human too!) please keep an eye on your tracking number in your shipping confirmation email.

For address changes after your order has been shipped please contact Australia Post. We would love to help, but we just can't. Sorry! You can reach their customer service team on Ph: 13 11 18.

Free delivery for orders over $149 and for all orders that qualify

Orders under $149 for standard items will incur a delivery fee - Large Items and gift cards not included. Delivery fees for large items are an additional flat fee of $10. Orders eligible for free shipping are sent with Australia Post on a standard delivery service and is only valid for addresses within Australia. Free shipping is calculated on the value of your cart, after all discounts are applied.

Large Item Fee

A selection of Large Item styles are available for delivery to Australian addresses only and will incur a shipping fee of $10. The styles which will incur this fee are our Lounger, Poolside Lounge, Picnic Baskets, Cooler Box Sounds and Cabanas.

INTERNATIONAL SHIPPING:

We offer shipping to New Zealand & the following countries in Asia with Australia Post International:

  • Cambodia
  • Hong Kong
  • Indonesia
  • Japan
  • Lao
  • Macao
  • Malaysia
  • Philippines
  • Singapore
  • South Korea
  • Taiwan
  • Thailand
  • Vietnam

Details:

  • All international shipping will incur customs fees that are at the expense of the customer. We cannot assist with estimating these fees, as customs policies vary by country.
  • Your international shipping rate (freight only) will be calculated during the checkout process.
  • Please allow up to 21 business days for delivery - International orders will be shipped within 2 business days.
  • Delivery time excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post’s control.
  • Please get in contact with our sunny customer service team at hello@sunnylife.com.au if you have any questions or queries.

Australia Post Tracking: https://www.sunnylife.com.au/pages/shipping-handling

Are you an American Sunnylover? www.sunnylife.com

Living that European lifestyle? Check us out here: eu.sunnylife.com

CUSTOMS

International shipments may be subject to the imposition of customs or import duties once they reach their destination. You will be liable for all of these duties and it is your sole responsibility to pay the charges to release the goods from the shipment. We are legally required to declare the full value of the shipment and will provide an invoice to customs should they require it.

Please be aware that customers are responsible for payment of any local customs duties.

If customs duties are refused or unpaid these will be deducted from any future refund if applicable. We have no control over these charges as customs policies vary by country.

If you have any questions related to customs charges, we advise you to contact your local customs office.