Christmas Shipping Cut Off Dates
Australia Post and Startrack have advised that orders should be placed by December 12th for delivery prior to Christmas.
Christmas Closure Dates
Our Fulfilment Centre will be closed December 22nd - 26th, 2023 & January 1st 2024. Delays can be expected throughout this time
Delivery & Dispatch
Once your order has been placed, we will process and ship your order within 48 hours. This does not include weekends or public holidays. During promotional or holiday periods please allow up to 3 business days for your order to be shipped.
We offer shipping at the following rates within Australia via our delivery partner Australia Post:
Free Standard Delivery - All orders over $149*
Standard Delivery (QLD, NSW, VIC) - flat rate $15 AUD
Standard Delivery (SA, WA, NT, TAS) - flat rate $15 AUD
Express Delivery (QLD, NSW, VIC) - flat rate $19 AUD
Express Delivery (SA, WA, NT, TAS) - flat rate $21 AUD
Large Item - flat rate of $10 AUD
Standard Delivery Time Frames
ACT 2-5 business days
NSW 3-5 business days
QLD 4-6 business days
VIC 4-7 business days
SA 5-7 business days
TAS 5-8 business days
NT 7-10 business days
WA 7-10 business days
Express Delivery Time Frames
ACT 1-3 business days
NSW 2-4 business days
QLD 2-4 business days
SA 2-4 business days
TAS 2-4 business days
VIC 2-5 business days
NT 4-7 business days
WA 4-6 business days
Please note that all deliveries from SUNNYLiFE are made via Australia Post and Startrack. As these are both 3rd party businesses, SUNNYLiFE cannot be held accountable for delivery delays during their peak times.
Australia Post will be delivering your order. All SUNNYLiFE orders require signature at point of delivery. If they are unable to deliver the order, they will take it to your local post office or LPO for collection. Australia Post no longer leave calling cards so please keep an eye on your tracking number in your shipping confirmation email for all information regarding your order.
If your order is returned to us, we are more than happy to re-send your order out to you. This will incur a $15 fee for standard delivery. Should you choose not to have your order resent, we will process a refund for you less the shipping cost paid.
For address changes after your order has been shipped please contact Australia Post. We would love to help, but we just can't. Sorry! You can reach their customer service team on Ph: 13 11 18.
Free delivery for orders over $149* and for all orders that qualify Orders under $149 for standard items will incur a delivery fee. Large Items and gift cards not included. Delivery fees for large items are an additional flat fee of $10. Orders eligible for free shipping are sent with Australia Post on a standard delivery service and is only valid for addresses within Australia. Free shipping is calculated on the value of your cart, after all discounts are applied.
LARGE ITEM FEE
A selection of Large Item Styles are available for delivery to addresses within Australia only.
These items will incur a Large Item Shipping And Handling Fee of
$10 to NSW, VIC, ACT and QLD addresses
$20 to WA, NT, SA and TAS addresses.
The styles which incur this fee are our Beach Umbrellas, Beach Chairs, Lounger, Poolside Lounge, Picnic Baskets, Cooler Box Sounds and Cabanas.
We offer shipping to New Zealand & the following countries in Asia with Australia Post International:
All international shipping will incur customs fees that are at the expense of the customer. We cannot assist with estimating these fees, as customs policies vary by country. Your international shipping rate (freight only) will be calculated during the checkout process.
Please allow up to 21 business days for delivery - International orders will be shipped within 2 business days. Delivery time excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post’s control. Please get in contact with our sunny customer service team here if you have any questions or queries.
International shipments may be subject to the imposition of customs or import duties once they reach their destination. You will be liable for all of these duties and it is your sole responsibility to pay the charges to release the goods from the shipment. We are legally required to declare the full value of the shipment and will provide an invoice to customs should they require it. Please be aware that customers are responsible for payment of any local customs duties. If customs duties are refused or unpaid these will be deducted from any future refund if applicable. We have no control over these charges as customs policies vary by country. If you have any questions related to customs charges, we advise you to contact your local customs office.