The impact of COVID-19 on Sunnylife
During this uncertainty, the safety and well-being of our customers and team is our priority.
Every day, we're adapting our response to COVID-19 as our information changes. Please know our team is monitoring the latest advice from the World Health Organisation (WHO) and our Government and are reviewing our approach regularly as the situation around the world evolves.
We are working hard to bring you the service you love and expect from Sunnylife, so that if you wish you can continue shopping, without worry, via our websites.
Due to the current situation, we unfortunately expect delays but we are working as quickly as we can to get your orders to you. Our delivery partners around the globe are ensuring parcels arrive in the safest way possible.
Our team will keep this page updated as information is made available to us and our situation evolves.
Stay safe, from Sunnylife.
If you have any questions feel free to contact us via email at firstname.lastname@example.org or give the team a call on (02) 8755 1500 - Monday through Friday from 9am to 5pm.
Our online store currently offers shipping at the following rates within Australia with Australia Post eParcel:
Standard Delivery (QLD, NSW, VIC) - flat rate $15 AUD
Standard Delivery (SA, WA, NT, TAS) - flat rate $15 AUD
Free Standard Delivery - All orders over $149
Standard Delivery Time Frames
|NSW||1-3 Business Days|
|VIC, ACT & QLD Metro||2-4 Business Days|
|QLD Regional||3-8 Business Days|
|SA (excluding remote areas)||3-7 Business Days|
|WA (excluding remote areas)||3-7 Business Days|
|TAS (excluding rural areas)||3-7 Business Days|
|NT (excluding rural areas)||3-10 Business Days|
*Please allow 1 business day from purchasing your items, for your entire order to be dispatched and the shipping details confirmed by email.
AUSTRALIA POST WILL BE DELIVERING YOUR ORDER, SO...
This means that they have the authority to 'leave in a safe place' without a signature at your address. If they are unable to deliver or leave they will take it to your local post office or LPO for collection. Australia Post should leave a calling card giving you the heads up but in case they forget (because hey, delivery drivers are human too!) please keep an eye on your tracking number in your shipping confirmation email.
For address changes after your order has been shipped please contact Australia Post. We would love to help, but we just can't. Sorry! You can reach their customer service team on Ph: 13 11 18.
Free shipping FAQ's:
Orders eligible for free shipping are sent with Australia Post on a standard delivery service and is only valid for addresses within Australia. Free shipping is calculated on the value of your cart, after all discounts are applied.
We offer shipping to South Africa, New Zealand & the following countries in Asia with DHL International:
- Hong Kong
- South Korea
- All international shipping will incur customs fees that are at the expense of the customer. We cannot assist with estimating these fees, as customs policies vary by country.
- Your international shipping rate (freight only) will be calculated during the checkout process.
- Please allow up to 21 business days for delivery - International orders will be shipped within 2 business days.
- Delivery time excludes time in customs if applicable and may be subject to delay due to causes outside of DHL’s control.
- Please get in contact with our sunny customer service team at email@example.com if you have any questions or queries.
DHL Tracking: https://www.logistics.dhl/au-en/home/tracking.html
Are you an American Sunnylover? We've got you, boo - www.sunnylife.com
Needing something shipped to the United Kingdom? Pop over here - uk.sunnylife.com
Living that European lifestyle? Check us out here - eu.sunnylife.com
International shipments may be subject to the imposition of customs or import duties once they reach their destination. You will be liable for all of these duties and it is your sole responsibility to pay the charges to release the goods from the shipment. We are legally required to declare the full value of the shipment and will provide an invoice to customs should they require it.
Please be aware that customers are responsible for payment of any local customs duties.
If customs duties are refused or unpaid these will be deducted from any future refund if applicable. We have no control over these charges as customs policies vary by country.
If you have any questions related to customs charges, we advise you to contact your local customs office.